Working in the field of health care services, Tootelo Innovations Inc. and its subsidiaries (hereafter ‘‘Bleen®’’) are called to gather information of the personal nature from their clients (hereafter ‘‘Client’’). Aware of the sensitivity of the information, Tootelo Innovations Inc. has always ensured that any and all information be kept in the strictest confidence.
Bleen® is responsible for any and all information submitted on an individual that can be identified by their name, their title, their address, or their phone number, which are all accessible through directory assistance. Personal information also includes credit card numbers, receipts, account numbers, and complaints made by a client. At the time of publication of this document, the person in charge of ensuring compliance with the principles of confidentiality is:
Person responsible of the protection of personal information of Bleen®
500, d’Avaugour street, suite 2500,
Boucherville, Quebec, J4B 0G6.
3. TERMINATION OF OUR ACCESS TO YOUR PERSONAL INFORMATION
When you become a client of Bleen®, the information you provide us allows us to offer you products and services that are adapted to your specific needs. We only ask that which is essential to the use of our products and services. You can at any time refuse to divulge any of the information we require. However, by doing so, thus limiting our access to your personal information, it is possible that we will be unable to respond adequately to your specific needs, for products, services or information. Unless we receive a legal written demand, Bleen® will not use, divulge or advertise any private information about any client without appropriate consent.
4. CONSENT TO OUR USE OF YOUR PERSONAL INFORMATION
Bleen® asks that a person who has previously divulged personal information consent to having that information used or transmitted through the use of the Bleen® service. You may give your consent in various ways. Bleen® considers the following actions as consent: You give your tacit consent upon receipt of this policy, unless you inform us of your withdrawal of consent; you give your tacit consent when you voluntarily give personal information to Bleen®; you give explicit consent when you make a verbal, written or electronic service request. In specific situations, such as in an emergency, if life, health or safety is threatened, Bleen® can collect, use or transmit personal information, without notification or without the consent of the principal applicant. All persons from whom Bleen® holds personal information can at any time withdraw their consent, but will face restriction in the law and the contract and will be required to give a reasonable notice. However, withdrawal of consent could prevent Bleen® from providing a requested service or product. If you wish to withdraw your consent, please first contact Bleen® in order to understand the consequences of this action.
5. LIMITATIONS OF RECEPTION OF PERSONAL INFORMATION
Bleen® receives personal information from an individual, but in certain occasions, it will receive its information through other means, which are not defined by law.
6. LIMITS OF USE, TRANSMISSION AND CONSERVATION OF PERSONAL INFORMATION
Bleen® keeps confidential information only for the time period that it is necessary, as determined by law. The information is then destroyed, erased or depersonalized. Under no circumstances do we sell or profit from any of our clients’ personal information. Under no circumstances do we transmit any of our clients’ personal information to any organization without that person’s consent first, and this for our partners and associates as well.
7. VALIDITY OF PERSONAL INFORMATION
Bleen® takes the appropriate measures to ensure that personal information is valid and up to date. Bleen® may challenge any personal information deemed inaccurate. Appropriate changes can be made.
8. SECURITY MEASURES
Only employees of Bleen® who must accomplish tasks requiring navigation in the confidential data will have access to personal information. All employees of Bleen® must sign, and have signed, a contract, which clearly states that they must at all costs respect the confidential aspect of all personal information. Bleen® protects personal information by security measures and thorough precautionary measures. These measures protect personal information in all its forms. When you communicate with Bleen® by Internet or you make a transaction through the Bleen® website, we want you to feel that your information is safe and to be confident that the information you enter will be treated with the utmost professionalism. Bleen® does everything in its power to protect all personal information transmitted over the Internet and encourages its partners and associates to do the same.
9. TRANSPARENCY OF PRACTICES AND POLICIES
Bleen® occasionally sends its clients information to help them understand and learn about their rights with regards to personal information. Bleen® encourages its employees to remain vigilant and to report any and all situations, which may seem incompatible with our privacy policies.
10. ACCESS TO PERSONAL INFORMATION
Unless compelled by law, Bleen® informs any person concerned, and any who asks, of the existence of personal information and the use we make of it. Unless compelled by law, Bleen® allows a client to consult, if they demand it, the information in their own file. The information is indicated comprehensively and can be communicated to the person concerned within a reasonable time, for free or for a low cost. In order to ensure the protection of personal information, it is possible that Bleen® requests to see an ID before allowing access to the file.
11. COMPLAINT RELATED TO THE VIOLATION OF ANY OF THESE PRINCIPLES
All concerned parties may make a complaint if there is violation of any of the principles explained in this policy by communicating directly with the employee in charge at Bleen®. Bleen® will consider any complaint made against its policies. If a complaint is adequately justified, Bleen® will take the appropriate measures and may modify the policy and its applications if necessary. The person would then be informed of the implications of their complaint. If you are not satisfied by our answers to your questions or of the way we have processed your complaint, you may address yourself to the proper authorities, such as defined by law.